Contact support
Hit a problem, want to make a suggestion, or need help with an order or an activation code? Every official channel is listed here.
Pick the channel that fits
For general questions use in-app feedback; for orders, activation codes and refunds, email us directly.
Email support
For purchases, activation codes, refunds and account questions. Include your order number and we reply within one business day.
aiyo407@163.comIn-app feedback
Submit it under "Settings → About → Feedback". You can attach logs and screenshots, which suits bug reports and feedback on the experience.
Settings → About → FeedbackCommunity chat
For everyday usage questions and quick answers — and a good place to share your photo management tricks.
Join the QQ group 1048754589You may be able to solve these yourself
How the most frequent questions are handled, saving a round of back and forth.
Recovering an activation code
After changing devices or reinstalling the system, use your purchase order number with "Auto-activate by order number" in the app to activate again. If you have lost the order number, email us and we will help recover it.
Moving to a new computer in three steps
① On the old machine, go to "Settings → Activation → Deactivate on this device" to release the binding. ② Install and launch the app on the new machine. ③ Enter your purchase order number under "Restore with order number" to get a fresh code bound to the new device. Each activation code can be bound to up to three devices.
Requesting a refund
If you have not meaningfully used the paid features within 7 days of purchase, or the software has a serious defect we cannot fix, email us to request a refund.
Model download failed
The first run downloads roughly 700MB of AI model files; retry if the network is unstable. Once downloaded, everything works fully offline.
Cannot find the photo you want
Semantic search relies on the local index — confirm that scanning and vector generation have finished, then try a more specific description.
Feature suggestions
Send them through in-app feedback or by email. Your suggestions go straight into the planning list for the next version.
Please include these when you email
The more complete the information, the faster we can locate the problem.
- The app version (visible at the top of "Settings → About")
- Your system version (Windows 10 / 11 and the exact build)
- Steps to reproduce, plus screenshots or logs
- Your order number (when the issue concerns purchase, activation or refund)